Part of our commitment to a hassle-free online shopping experience, we have a dedicated customer service team. There are absolutely no refunds on any purchases. If for any reason you decide to exchange your online purchase only, you have 15 days and a restocking fee of 15% will be charged on all items except on exchanges (*no return for Luxury Watches,). Please note: we only offer 15-day exchange period on products purchased online. For products purchased in-store, all sales are final. The following conditions must be met:
All sales of on sale items, personalized/engraved jewellery, and special orders are final (sizing included).
Shipping charges are non refundable.
Items must be unworn
Items must be in all original tags and returned as given to the customer
Restocking fee of 15% will be charged on all return products.
If any payment is processed from our online store, 2% visa/mastercard/credit card charge will apply for any cancellation or changes. This cost is is already given for credit card processing, therefore, will be passed on to you if there are ANY cancellations or refunds.
If there is no White Carat store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx. Just call 1-888-901-9907 or e-mail team@whitecaratcaratdiamond.com for instructions.
All sales of discounted or on sale items are also Final Sale. Sized rings and Personalized/engraved jewelry, special orders, worn items, and items that are purchased in-store are final.
Returns by Mail
Please note that items purchased at our in-store location may NOT be returned by mail to our distribution center.
Here are the basic steps:
Before any returns, please request a return authorization number before shipping any merchandise back. (For exchanges only)
Please read the information on your original packing slip.
Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
USA: WC Team 19W 44th Street New York, NY 10036
Canada:WC Team-mail 25 Peel Centre Dr. Unit 501A Brampton, ON, Canada L6T 3R5
