Part of our commitment to a hassle-free online shopping experience includes a simple return and exchange privilege for online customers only. If for any valid reason you decide to return or exchange your online purchase, you have 30 days and a restocking fee of 15% will apply (no return on watches). We offer easy returns for those who make their purchases online only so they have the opportunity to physically view the products.
If there is no White Carat location near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx. Just call 1-888-901-9907 or e-mail email@example.com for instructions.
We offer FREE shipping on all orders of $149 or more within the continental U.S. – all day, every day, no codes required.
Our FREE Return Policy means that if for any reason you decide to return or exchange your online purchase only, you have 30 days (*30 days for unworn watches).
In order to ensure proper delivery, we require a signature on all of our deliveries. Also, for your protection, orders of $1,000 and above must ship to the billing address only.
Please note that orders are processed on business days only.
White Carat Co. ships all orders via Fedex Priority Mail. Please note that orders are processed on business days only
Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 30 days for unworn items (*30 days for unworn watches). Simply contact firstname.lastname@example.org and we will have everything processed for you.
All sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final (sizing not included).
Returns by Mail
Please note that items purchased at our in-store location may NOT be returned by mail to our distribution center.
Here are the basic steps: